Dr.Kamakshi Memorial Hospital

Website and Digital revamp

Dr.KMH is a premium multi-specialty healthcare group with a growing patient base. Our task was to design a digital experience that simplifies patient journeys across appointments, consultations, and medical records. The hospital wanted to strengthen its digital presence and improve how patients interact with doctors, appointments, medical records, and lab reports. We set out to design a unified web and mobile ecosystem that feels human, supportive, and easy to navigate, especially during moments of stress or urgency.

Our Goal

simplify appointments, speed up report access, and build a digital identity that truly reflects the trust and care of Dr.KMH.

Website Gen AI UI/UX

Impact

Reduced waiting times & queue lengths

Faster access to lab reports

Improved patient satisfaction

Streamlined admin & doctor workflows

Consistent digital brand identity

The Challenge

• The hospital’s internal systems were centralized, but the user experience was fragmented.
• Patients faced long queues for appointments.
• Lab results took time to reach patients.
• The interface used by doctors, lab technicians, and admin teams was difficult and unintuitive.

Understanding the Users

We conducted interviews to understand the healthcare journey from different perspectives:

Patients – with varied treatments and needs.
Doctors & Consultants – requiring faster context and clarity.
Administration Staff – coordinating appointments and patient flow.
Lab Technicians – sharing lab results and reports across departments.

These insights helped us map a patient-first flow that also reduces the load on hospital staff.

Our Solution

Mobile & Web Patient App
A clean, intuitive platform where patients can:

• Book appointments quickly
• View past visits and prescriptions
• Receive lab reports digitally

The UI was designed for clarity and comfort, reducing stress points in the care journey..

Smarter Appointment Scheduling
We redesigned search and scheduling flows to match patients with the right doctor faster, reducing queues and improving clinic efficiency.

Report & Records Access, Simplified
Lab reports and medical history are now available earlier and directly in the app — improving transparency and trust, and minimizing follow-ups.

Outcome

The new digital ecosystem made healthcare access simpler, quicker, and more transparent. Patients feel more in control, doctors get better context, and the hospital operates with smoother coordination, all through a calming, human-centered digital experience.